WhatsApp, the company's highest-volume inquiry channel.
01 — Customer service · WhatsApp
Borreguito
Fruit and vegetable importer and distributor
Borreguito gets inquiries from different types of clients over WhatsApp all day long. We built them an AI agent for customer service that answers inquiries 24 hours a day and provides personalized attention based on the type of client writing in.
The agent automatically classifies each client who reaches out, adapts its response to that profile, and routes the conversation to the right person on the team whenever a human touch is needed.
- Customer service over WhatsApp, 24/7
- Automatic classification of client type
- Personalized responses based on that profile
- Routing to the right person on the team
Where
How
Classification + routing so personalized service doesn't get lost at scale.
02 — Customer service · WhatsApp + CRM
Diego Malizia
Real estate agency
For real estate agency Diego Malizia, we built an AI agent integrated with WhatsApp and Tokko Broker, the CRM they already used. The agent answers each client's inquiry based on what they're looking for: rental or purchase, budget, and area.
When a client shows interest in a specific property, the agent handles the visit: it books the slot on the agency's calendar and sends the confirmation email, with no one on the team needing to step in for that part of the process.
- Integrated with WhatsApp and the Tokko Broker CRM
- Responds based on search type, budget, and area
- Books visits directly on the calendar
- Sends the visit confirmation email
Where
WhatsApp as first contact, connected to the CRM the team already used.
How
From inquiry to booked visit, with no manual steps in between.
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